Last Updated: September 1st, 2025

1) Acceptance of Terms

These Terms of Use (the “Terms”) are a binding agreement between Ryv.ai (“Ryv,”, “Ryv AI,” “we,” “us,” or “our”) and the individual or entity that accesses or uses our websites, applications, and related services (collectively, the “Services” or the “Platform”). By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of a company or other legal entity, you represent that you have authority to bind that entity; in that case, “you” means that entity.

We may update these Terms from time to time. The “Last Updated” date above reflects the latest changes. Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If these Terms include an arbitration clause and class-action waiver (see Dispute Resolution & Arbitration (U.S. Consumers)), you agree to them by using the Services.

Corporate Structure. The Services are provided by myMarketing Incorporated (Canada) and its U.S. subsidiary myMarketing USA Corp. Ryv.ai is their product brand. Notices may be directed to either entity at the addresses listed in the Privacy Policy or Section 25 (Notices).

2) Eligibility & Accounts

Minimum age. You must be at least 13 years old to use the Services. If you are under the age of digital consent where you live (e.g., 16 in parts of the EU/UK), you must have your parent or legal guardian’s consent. Children under 13 may not use the Services.

Account information. You agree to provide accurate, current, and complete information when creating your account and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly at support@ryv.ai of any unauthorized use or security incident.

Organizational accounts. If your account is provisioned by your employer or another organization, that organization may control and administer your account (including access, permissions, and data associated with your account). We may suspend or terminate accounts that violate these Terms or that are inactive for extended periods, as permitted by law and our internal policies.

3) Privacy & Data Protection

Your use of the Services is also governed by our Privacy Policy. The Privacy Policy explains what personal data we collect, how we use and share it, and your privacy rights. We may offer a separate Data Processing Addendum (DPA) for business customers; if executed, the DPA prevails over these Terms for processing of personal data.

4) Changes to the Services

We may modify, suspend, or discontinue any part of the Services (including features, limits, or availability) at any time. If a change materially reduces the core functionality of a paid plan, we will provide reasonable advance notice by email or in‑app where feasible. Beta/preview features may be offered on an “as available” basis and may change or end at any time. We may also impose reasonable technical or usage limits (e.g., storage, requests, rate limits). You are responsible for maintaining your own copies of User Content; we recommend keeping backups.

5) Description of the Services (AI Platform)

Ryv is an AI‑powered marketing platform. Users may provide inputs such as prompts, documents, URLs, question responses, and other materials (“Input”). The Platform processes Input (including via third‑party AI models and subprocessors) to generate content and insights (“Output”). Usage is subject to these Terms, posted documentation, usage guidelines, and any plan-specific or account-level limits.

6) User Content & Intellectual Property

Ownership. “User Content” means Input you submit to or through the Services (including text, audio, images, files, URLs) and Output that is generated for you. As between you and Ryv, you retain ownership of your User Content.

License to Ryv. You grant Ryv a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to host, copy, process, adapt, translate, analyze, transmit, display, and distribute User Content solely to (i) operate, maintain, secure, support, and provide the Services to you; (ii) comply with law; and (iii) improve the Services and their quality for you and users of the Services (e.g., quality assurance, safety, deduplication, retrieval, analytics, and similar operations). Where required by law or contract, we will honor your opt-out choices for model improvement and follow the DPA.

Your responsibilities. You represent and warrant that you have all rights necessary to submit User Content and grant the above license; that your User Content and use of the Services do not infringe or violate any law or third‑party rights; and that you will not submit sensitive data unless permitted by our documentation and applicable law (e.g., no payment card numbers outside approved processors; no health information; no government‑issued IDs unless requested by us for verification).

Feedback. If you provide ideas, suggestions, or feedback, you grant Ryv a perpetual, irrevocable, worldwide, royalty‑free license to use and exploit that feedback without restriction or obligation to you.

Ryv IP. Except for User Content, the Services—including software, algorithms, models, UX, designs, text, graphics, logos, and trademarks—are owned by Ryv or its licensors and are protected by intellectual‑property laws. No rights are granted except as expressly stated. We reserve all rights not expressly granted in these Terms.

No Regulated Data. The Services are not designed to store or process payment card data (outside our payment processor), protected health information (PHI), or government-issued identifiers. Do not submit such data unless our documentation expressly permits it and applicable law is satisfied.

7) Generated AI Content; Accuracy & Safety

AI‑generated Output can be inaccurate, incomplete, or inappropriate and may reflect biases. You are solely responsible for evaluating Output for accuracy, legality, appropriateness, and fitness for your intended use before relying on or publishing it. Do not use Output as a substitute for professional advice (legal, medical, financial, etc.). You are responsible for any disclosures or labeling of AI‑generated content required by law, platforms, or your policies.

No Exclusivity or Uniqueness. Due to the nature of generative AI, similar or identical Output may be generated for other users. We do not guarantee that Output will be unique or free of third-party claims.

8) Acceptable Use Policy

You agree not to, and not to allow others to, use the Services to:

• Violate any law or regulation; infringe intellectual‑property, privacy, or publicity rights.
  
  
• Upload, generate, or share unlawful, harmful, deceptive, defamatory, obscene, hateful, harassing, exploitative, or violent content; or content that promotes self‑harm, terrorism, or criminal activity.
  
  
• Submit malware or code that interferes with the Services; probe, scan, or test the vulnerability of any system or network; circumvent access controls or API rate limits.
  
  
• Reverse engineer, decompile, or attempt to extract source code, models, or embeddings except to the extent such restrictions are prohibited by law.
  
  
• Misrepresent your identity or affiliation; engage in fraud or deceptive practices.
  
  
• Build competing foundation models, or use the Services to create datasets for training or benchmarking general‑purpose models without our prior written consent.
  
  
• Scrape or harvest data from the Services, or use bots to create accounts or send spam.
  
  
• Collect or process personal data of others without lawful basis and all required notices/consents.
  
  
• Use Output to generate disinformation, exploitative deepfakes, or to unlawfully discriminate.
  
  
• Use the Services for high-risk activities (e.g., medical diagnosis or treatment, legal advice, emergency response, or other uses where errors could lead to death, personal injury, or severe harm).
  
  
• Benchmark or publish performance tests of the Services without our prior written consent (this does not restrict lawful product reviews that don’t reveal confidential information).
  
  

Third-party AUPs. If the Services integrate third-party providers (e.g., AI, speech-to-text, analytics), you must comply with their acceptable-use rules and policies.

We may monitor usage (in compliance with the Privacy Policy) and take action—including removing content or suspending accounts—to address violations.

9) Fees, Payment & Subscriptions

Certain features are offered on paid plans. By subscribing, you authorize us (or our payment processor) to charge the fee for your plan and applicable taxes on a recurring basis until you cancel. Unless otherwise stated, subscriptions renew automatically each billing cycle.

Trials & promos. Trial offers apply once per user unless stated otherwise. If you do not cancel before a trial ends, your plan converts to a paid subscription.

Cancellations & refunds. You may cancel at any time in account settings; cancellation takes effect at the end of the current billing period. Fees are non‑refundable except as required by law or as expressly provided in your plan terms.

Price changes. We may change prices or introduce new fees with reasonable prior notice effective at your next renewal. If you do not agree, cancel before the change takes effect. Unless stated otherwise, fees are exclusive of taxes. 

Delinquency. We may suspend or downgrade the Services for unpaid fees after reasonable notice.

10) Third‑Party Services, Subprocessors & Links

The Services may rely on, integrate with, or link to third‑party services. Examples include hosting and compute, database/auth/storage, AI/ML providers (e.g., for language/vision, for speech‑to‑text, for web analysis), email delivery, and analytics. Your use of third‑party offerings may be subject to their terms and policies. We are not responsible for third‑party websites, products, or services.

We maintain information on subprocessors and security/compliance in our Privacy Policy. We may update subprocessors over time. Where required, we will provide notice and an opportunity to object consistent with your DPA.

11) Security

We use reasonable and appropriate technical and organizational measures to protect the Services (e.g., workspace isolation, row‑level security, authenticated APIs, private storage with signed URLs). However, no system is 100% secure, and we cannot guarantee absolute security. Your security obligations include safeguarding credentials, using strong passwords and MFA where available, and promptly notifying us of suspected incidents.

12) Copyright & DMCA Policy

We respect intellectual‑property rights and respond to notices of alleged infringement in accordance with applicable law, including the U.S. Digital Millennium Copyright Act (17 U.S.C. §512). To submit a notice, contact support@ryv.ai.

Your notice must include: (i) identification of the copyrighted work; (ii) identification of the allegedly infringing material and its location; (iii) your contact information; (iv) a statement of good‑faith belief; (v) a statement under penalty of perjury that you are authorized; and (vi) your physical or electronic signature. If your content was removed in error, you may submit a counter‑notification as permitted by the DMCA. We may terminate repeat infringers.

13) Confidentiality

If you receive non‑public information from us that is marked confidential or should reasonably be considered confidential, you will use it only for your use of the Services and will not disclose it to any third party without our prior written consent, except as required by law.

14) Term; Suspension; Termination

These Terms remain in effect until terminated. You may stop using the Services at any time and may request account deletion as described in the Privacy Policy. We may suspend or terminate access immediately if you breach these Terms, create risk or possible legal exposure for us, or if required by law or a third‑party partner. Upon termination, your license to use the Services ends, but certain provisions survive (see Miscellaneous). If we terminate the Services for your material breach, refunds (if any) are at our discretion except where required by law.

We may retain and use certain data as permitted by the Privacy Policy and applicable law (e.g., audit logs, billing records).

15) Disclaimers

THE SERVICES (INCLUDING ALL OUTPUT) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON‑INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR‑FREE, OR THAT OUTPUT WILL BE ACCURATE, COMPLETE, OR RELIABLE. YOU USE THE SERVICES AT YOUR OWN RISK.

16) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER RYV NOR ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR USE, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE GREATER OF US$100 OR THE AMOUNTS YOU PAID TO RYV FOR THE SERVICES IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. THESE LIMITATIONS ARE FUNDAMENTAL TO THE BARGAIN BETWEEN YOU AND US.

Some jurisdictions do not allow certain exclusions or limitations; in those cases, the limitations will apply to the fullest extent permitted by law. Nothing in these Terms limits liability for fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot be limited by law.

17) Indemnification

You will defend, indemnify, and hold harmless Ryv and its affiliates, officers, employees, agents, and partners from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from: (a) your User Content; (b) your use or misuse of the Services or Output; (c) your violation of these Terms or applicable law; or (d) your infringement or violation of any third‑party right. We may assume control of the defense of any matter subject to indemnification; you will cooperate with us.

18) Dispute Resolution & Arbitration (U.S. Consumers)

This applies only to users located in the United States.

Agreement to arbitrate; class waiver. You and Ryv agree that any dispute arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by JAMS under the JAMS Consumer Arbitration Rules, rather than in court, and you and we waive any right to participate in a class action. The Federal Arbitration Act governs this Dispute Resolution & Arbitration.

Opt‑out. You may opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to support@ryv.ai with your name, account email, and a clear statement that you opt out of arbitration.

Exceptions. Either party may bring an individual action in small‑claims court, or seek injunctive relief in court for intellectual‑property infringement or misuse of data.

Process. Arbitration will be conducted in English by a single neutral arbitrator. Unless you and we agree otherwise, any hearings will occur by videoconference or, if an in-person hearing is held, in the county (or parish) of your residence. The arbitrator may award the same damages and relief as a court on an individual basis. Fees will be allocated as required by the JAMS Consumer Arbitration Rules and applicable law; for non-frivolous claims, we will pay any fees that those rules require us to pay.

If the class‑action waiver is found unenforceable as to a particular claim, this Dispute Resolution & Arbitration will not apply to that claim; the claim must proceed in court. If any other part of Dispute Resolution & Arbitration (U.S. Consumers) is found unenforceable, the remainder will still apply.

19) Governing Law & Venue (U.S. Users other than consumers covered by Section 18)

These Terms and any disputes arising out of or relating to them are governed by the laws of the State of Florida, U.S.A., without regard to conflict-of-laws rules. Except where Section 18 (arbitration) applies or where consumer law requires otherwise, you consent to the exclusive jurisdiction and venue of the state and federal courts located in Hillsborough County, Florida.

20) Governing Law & Venue (Non‑U.S. Users)

For users outside the U.S., these Terms and any disputes arising out of or relating to them are governed by the laws of the Province of Ontario, Canada, without regard to conflict‑of‑laws rules. You consent to the exclusive jurisdiction of the courts located in Ottawa, Ontario, except where consumer law in your country requires local jurisdiction.

21) Export Controls & Sanctions

You represent that you are not prohibited from using the Services under applicable export control and sanctions laws. You will comply with all such laws, including the U.S. Export Administration Regulations and economic sanctions maintained by OFAC, and any similar Canadian, UK, or EU measures. You will not export, re‑export, or transfer the Services to prohibited countries or parties or for prohibited end uses.

22) Force Majeure

We are not liable for any delay or failure to perform due to events beyond our reasonable control (e.g., natural disasters, war, terrorism, labor disputes, utility failures, Internet or hosting outages, acts of government, or third‑party platform failures).

23) Miscellaneous

Entire agreement. These Terms, together with any incorporated policies (including the Privacy Policy, Acceptable Use terms, and any order forms or DPAs), constitute the entire agreement between you and Ryv regarding the Services.

Severability. If any provision is held invalid or unenforceable, the remaining provisions will remain in full force and effect, and the invalid provision will be enforced to the maximum extent permissible.

No waiver. Our failure to enforce a provision is not a waiver of our right to do so later. Any waiver must be in writing and signed by us.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, without restriction (e.g., to an affiliate or in connection with a merger or sale).

Relationship. The parties are independent contractors. These Terms do not create a partnership, joint venture, agency, fiduciary, or employment relationship.

Headings. Headings are for convenience only and do not affect interpretation. “Including” means “including without limitation.”

Survival. Sections 6 (to the extent of licenses needed to operate the Services prior to termination), 7–8, 11–18, 19–25, and any provisions that by their nature should survive termination, will survive.

24) California Consumer Notice (Cal. Civ. Code §1789.3)

If you are a California consumer, you may contact us at support@ryv.ai to resolve a complaint. You may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

25) Notices

We may provide notices by email, in-app messages, or posting within the Services. You agree that electronic communications satisfy any legal requirements for communications in writing.

Legal notices to Ryv should be sent by email to support@ryv.ai and by mail to either:

• myMarketing Incorporated (parent company) – 3-241 Russell Avenue, Ottawa, Ontario, Canada, K1N 7X6
• myMarketing USA Corp. (U.S. subsidiary) – 400 N Ashley Dr, Suite 1900, Tampa, FL 33602, United States

Notices will be deemed given when received by us at the applicable address.